Frequently Asked
Questions

Yes, you can amend your booking up to 24 hours before your scheduled drop-off time. If you booked through a third-party agent or comparison site, please contact them directly for changes. For amendments within 24 hours of drop-off, please call us on 0333 3660001. While we'll do our best to help, changes at short notice may not always be possible.

Please note:

If you extend your booking, additional charges will apply and must be settled before collection.

If your trip is shortened, no partial refunds will be given.

Any updates to vehicle details or travel times must be clearly communicated in advance to avoid service delays or refusals.

Cancellations are permitted in line with our terms and conditions. A £15 admin fee applies unless you purchased cancellation cover during booking. No refunds are given for cancellations made within 48 hours of the arrival time, even with cancellation cover. If you booked via a comparison site or third party agent, their cancellation policy may also apply. Please refer to their terms.

On average, our shuttle transfer takes 10 minutes. However, journey time may vary depending on traffic, weather, or airport conditions. We strongly recommend allowing extra time during peak hours or busy travel periods.

Yes, the car park is fenced, and access is monitored 24/7 by our staff. However, vehicles are parked at the owner's own risk and must be insured at all times in accordance with UK law. We do not accept liability for damage or loss unless proven to be caused by our negligence.

Note: Images shown on websites are for illustration purposes only and may not represent the actual layout or facilities at our car park.

No, we do not accept liability for personal belongings left inside the vehicle. We strongly advise that all valuables are removed before leaving your car with us.

Yes, vehicles that exceed standard bay size (e.g. minibuses, vans, trailers) incur an additional charge of £35. If unsure, please contact us before booking.

A charge of £20 per day applies for any overstays beyond your booked return date/time. Payment must be made before vehicle release.

Yes, Manchester Airport charges approx. £6.50 per visit, each way. This fee is not included in your booking and must be paid at reception before shuttle drop-off or collection.

Our shuttle operates on demand, usually within 10 minutes of request. Each shuttle seats up to 8 passengers.

If your party has more than 8 people, please notify us in advance. Additional shuttle trips may incur extra charges or you may be asked to arrange separate transport.

We do not accommodate motorhomes, caravans, or oversized vehicles. Vehicles must fit within a standard bay. Contact us before booking if you're unsure.

Unfortunately, our facility is not fully disability accessible at this time. Please contact us before booking if you have specific accessibility needs so we can advise accordingly.

Yes, our friendly team is on-site 24/7. Staff are happy to assist you on arrival and departure, and can answer any questions you have on the day.

Please inspect your vehicle before leaving the site. Any concerns must be reported immediately on-site. Once the vehicle has left, we may be unable to investigate. For formal issues, email: [email protected]. Full details are in our Terms & Conditions.

Yes, choose Park & Ride if you'd like us to park your vehicle. Choose Self Park if you want to keep your keys and park your car yourself. Both options include 24/7 shuttle service.

We are open 24 hours a day, 365 days a year, including bank holidays.

All bookings are subject to our Terms & Conditions, regardless of the booking channel. For amendments or cancellations, please contact your agent unless your booking is within 24 hours, in which case you should call us directly.

Our complete Terms & Conditions are available here: