Terms & Conditions

Please take a moment to review our Terms & Conditions. By using our services, you agree to adhere to the following terms:

These Terms and Conditions govern all bookings and services provided by Premium Parking Manchester ("we", "our", "us"). By booking or using our services, you agree to abide by the terms set out below.

01General

These terms comply with applicable UK consumer law, including the Consumer Rights Act 2015, and are subject to the exclusive jurisdiction of the courts of England and Wales. If any provision is found unenforceable, the remainder will continue in full force.

We reserve the right to amend these Terms at any time. The latest version will always be available on our website and applies to all bookings, past and future.

By completing a booking via our website or a third-party agent, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, which apply regardless of the booking platform used.

02Booking and Payment

Bookings are confirmed only upon issuance of a valid booking reference. Full payment must be made before the start of the parking period.

Charges may apply for:

• Late arrivals: £20/day
• Early returns: £20/return, with extended wait time
• Overstays: Daily rate will apply
• Oversized vehicles (vans/mini bus etc): £35 fee applies

03Airport Charges & Open-Air Parking

All vehicles are parked in open-air compounds, which may expose them to weather, dust, or environmental debris. We do not accept liability for such exposure.

04Cancellations and Refunds

These cancellation terms apply to all bookings, including those made via third parties. Third-party platforms may apply additional conditions alongside the following:

Direct Bookings

• Cancellations made more than 48 hours before drop-off: Refundable, minus a £15 admin fee
• Cancellations made within 48 hours of drop-off: Non-refundable
• Bookings made within 48 hours of drop-off and then cancelled: Non-refundable
• No-shows and early returns: Non-refundable

Third-Party Bookings

• Premium's above cancellation policy always applies
• Additional terms imposed by third-party websites may also apply
• Contact your booking agent for third-party refund processing

05Liability

Our maximum liability is £1,000, with a £750 excess payable by the customer before any repair begins. We accept responsibility only for proven direct damage caused by staff negligence during vehicle handling.

We are not liable for:

• Pre-existing damage, mechanical faults, or failures (e.g., flat tyres, alarms, batteries)
• Cosmetic damage not reported at collection
• Indirect losses (e.g., missed flights, transport costs)
• Theft or loss of belongings left inside the vehicle
• Environmental damage or debris while parked
• Theft, fire, act of crime/vandalism, terrorism or act of nature

Customers must ensure their vehicle is roadworthy, insured, taxed, and MOT-compliant. All vehicles are parked at insurer's risk.

06Reporting Complaints & Damage Claims

Damage Complaints

Damage must be reported immediately upon collection of the vehicle. Claims must be supported by a completed damage report form and time-stamped before/after photographic evidence.

Claims reported after vehicle collection will not be accepted. All approved repairs must be completed by Premium Parking-approved garages. Customers who proceed with repairs without our approval will forfeit any claim rights.

General Complaints

All non-damage complaints must be submitted in writing via email or the web contact form. Include your booking reference, date, and a clear explanation. We aim to respond within 15 working days.

07Personal Injury & Site Hazards

Customers must exercise caution when walking through the parking compound; customers enter and walk through the site at their own risk. Our parking sites may contain uneven surfaces, low lighting in some areas, or natural hazards.

While we take reasonable steps to maintain a safe environment, Premium Parking Manchester does not accept liability for slips, trips, or falls unless caused by our proven negligence. Any injuries must be reported to on-site staff immediately.

08Lost or Misplaced Keys

In the rare event keys are lost, we will assist in access or arrangements. Customers are responsible for replacement keys and must seek reimbursement from their own vehicle insurance. We accept no liability for delays, inconvenience, or indirect losses due to key loss.

09Vehicle Movements

Vehicles may be moved within the compound at the drop-off point for operational efficiency. We are liable only while vehicles are being moved by our staff, not while parked.

10Vehicle Abandonment

Vehicles not collected within 14 days of the return date will be deemed abandoned. We reserve the right to relocate abandoned vehicles to long-term storage at the customer's cost and notify relevant authorities.

11Optional Vehicle Inspection

Customers may request a detailed inspection at drop-off or pick-up for £10. Without this, condition disputes may not be accepted.

12Customer Responsibilities

Customers must:

• Ensure vehicle is roadworthy, taxed, MOT'd, and insured
• Remove all valuables and personal items
• Inspect and photograph your vehicle on handover
• Notify us of any changes to booking, vehicle, or contact details

We are not liable for delays caused by customer errors, faulty alarms/keys, or late arrival.

13Shuttle Transfers

Shuttle vans are 9-seater vehicles with limited space. You must ensure all passengers and luggage fit within a single vehicle. If not, customers must arrange their own alternate transport for excess passengers or bags.

14Unacceptable Behaviour

Aggressive, abusive, or threatening behaviour toward our staff will not be tolerated. We reserve the right to refuse service, terminate bookings, and contact authorities in such cases.

15Business Right to Cancel

We reserve the right to cancel bookings at any time due to operational issues, staffing shortages, or unexpected capacity constraints. Full refunds will be issued for cancellations initiated by us.

16Third-Party Errors & Disclaimers

We are not liable for errors or misinformation provided by comparison sites, third-party agents, or call centre staff. Only the official Premium Parking Manchester terms listed on our website apply.

Images used on websites or marketing materials are for illustrative purposes only and do not constitute part of the contract.

17Chargebacks

Unjustified chargebacks (e.g., without evidence or due to customer oversight) are treated as a breach of terms. We will contest chargebacks and may pursue recovery of fees or damages via civil claims.

18CCTV, Photos and Data Requests

CCTV is for operational purposes only and does not guarantee full coverage. Vehicle photos may be taken for handover validation. Data requests must comply with the Data Protection Act 2018. We reserve the right to decline requests outside our retention period.

19Force Majeure

We are not responsible for delays or damage caused by airport queues, traffic congestion, road closures, weather events, strikes, terrorism, or other external disruptions. Customers are advised to allow sufficient time before their flight departure.

20Disclaimer

We offer a discounted and efficient parking service, made possible under these clear Terms and Conditions. While we always aim to provide excellent service, unforeseen incidents may occur. These Terms are designed to balance affordability with operational efficiency, ensure fair treatment of all customers, and clearly outline the responsibilities and limitations of both parties.

By booking with us, customers acknowledge and accept these Terms as the basis of our service agreement.