Privacy & Data

Privacy & Cookies Policy

Effective Date: 05th Aug 2025 · UK GDPR compliant · Premium Parking Manchester (operated by Premium Parking Ltd)

This Privacy Policy explains how Premium Parking Manchester (operated by Premium Parking Ltd) collects, uses, stores, and protects your personal information. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR).

1What Data We Collect

We may collect the following types of personal data:

Name, contact number, email address
Vehicle registration number and relevant vehicle details
Booking information (e.g. travel dates, drop-off and pick-up times)
Payment confirmation details (Note: we do not store card numbers)
CCTV footage recorded at our premises
Call recordings (for training and monitoring purposes)
Photographs of your vehicle at drop-off and/or return for verification
Booking information shared by third-party agents or websites
Communications and operational instructions related to your booking

2How We Use Your Data

We use your data for the following purposes:

To process and manage your parking reservation
To contact you with instructions, updates, or issues related to your booking
To coordinate drop-off, pick-up, shuttle, and key handling operations
To verify vehicle condition and support investigations or insurance claims
To assist with lost property, complaints, or customer service queries
To improve service quality through training and call reviews
To monitor site safety and security through CCTV
To analyse booking trends and plan operations
With your explicit consent, to send promotional updates or service-related offers

3Legal Basis for Processing

We process your personal data based on one or more of the following lawful grounds:

Performance of contract – to fulfil and manage your booking
Legitimate interests – for security monitoring, service coordination, or quality control
Legal obligation – for compliance with regulatory or legal requirements
Consent – for optional marketing communications

4Who We Share Your Data With

We may share your data with:

Our authorised staff and site managers involved in operations
Drivers assigned to shuttle, collect, or return your vehicle
Third-party booking and payment partners who help process your reservation
IT, hosting, marketing, or customer service providers acting on our behalf
Third-party vendors (e.g. communications platforms) that may be located outside the UK; in such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses
Regulatory bodies or law enforcement if legally required to do so

5How Long We Keep Your Data

We retain personal data for the following durations unless a longer period is required for dispute resolution or legal purposes:

Booking and vehicle image data: up to 12 months after return
CCTV footage: typically 30 days
Call recordings: typically 60 days
Customer service or complaint correspondence: up to 12 months from resolution

6Your Privacy Rights under UK GDPR

You have the following rights regarding your personal data:

Access – to request a copy of the personal data we hold about you
Correction – to amend any inaccuracies in your information
Deletion – to request deletion of your data, where legally appropriate
Restriction – to limit the use of your data in certain circumstances
Objection – to object to certain types of processing, such as marketing
Withdrawal of consent – if you previously consented to marketing
Lodge a complaint – with the UK Information Commissioner's Office (ICO) if you believe your data rights are not being upheld